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Sales Agent
Natural persons or legal entities dedicated to the commercialization or sale of insurances on behalf of a company, being involved with said entity through a work contract or service payment.

Risk Aggravation
It is the modification or change after entering into the contract which, upon increasing the possibility of the occurrence or endangering of a loss event, it affects a certain risk. During the development of the contract, the payee of the insurance or the insured should communicate the Insurer all the circumstances aggravating the risk.

Arbitration
It is the system that solves controversies foreseen in insurance contracts with arrangement. It is entrusted to provide a resolution on the conflict through the decision of an arbitrator judge, who in accordance with the backgrounds of the case determines the argument origin of the parties through the dictation of a sentence with binding character for the parties.

Beneficiary
The person provided in the insurance policy receiving the indemnification or payment as agreed.

Arbitration Clause
It is the provision stated in an insurance contract through which any existing difficulty between the insured, contracting party or beneficiary, as applicable, and the company in relation to the interpretation, application, compliance or non-compliance or any indemnification or obligation related to the contract is submitted to the verdict of an arbitrator judge named in common agreement by the parties or, otherwise, by the Ordinary Courts of Justice.

Additional Clauses
They refer to clauses annexed to one or more determined policy texts allowing to extend or prolong coverages included in the general conditions of a registered text, including risks not included or expressly excluded, or eliminating restrictions, conditions or obligations affecting or imposing the insured or contracting party.

Alternative Clauses
They relate to substitutive clauses of an article or complete clause of a policy registered text.

Clauses of General Use
It refers to those clauses that for their nature, type or purpose allow their common or general use in the different registered models of policies not containing said specific provision, such as regulations to solve difficulties or controversies, cancellation of contract for not paying the premium and secured creditor or mortgagee.

Coverage
Responsibility assumed by an insurer upon which the insurer is in charge of the risk and the economic consequences resulting from a loss until the provided.

General Conditions
They are the clauses of typical contracts that should be used by the insurer entities upon hiring insurances, which contain the minimal regulations and provisions regulating the respective contract, such as, risks covered and insured goods, coverage exclusions, rights, obligations and liens of the contract, etc.

Particular Conditions
Those provisions regulating aspects that due to their nature are not matter of the general conditions and that enable the singularization of a determined insurance policy, specifying its peculiarities such as, requirements of assurance, individualization of the insurer, contracting party, insured and beneficiary, deductibles, etc.

Contracting Party or Payee
It is the person contracting the insurance with the Insurer. Generally in individual insurances the payee hires the contracts the insurance on his/her own account, thus joining two figures or qualities (Payee or Contracting Party and Insured) in one person. On the contrary, the insurance is on a third party's account when the taker or contracting party is other that the Insured; this situation is typical in collective insurances.